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Bonuses and Promotions – CrownPlay Casino
CrownPlay Casino has a set of promotional offers granting users various gifts. They can come in a form of bonus credits, free spins, loyalty points, or other special rewards. To use them properly and maximize your benefits, you must be aware of specific T&C. Discover them below.
Overview of Promotions and Bonuses
Types of Offers
At CrownPlay Casino, we regularly provide promotional benefits (“bonuses” or “promotions”) to registered players. These can include:
- Bonus Funds: Extra money credited to your account after a qualifying deposit or for special occasions.
- Free Spins: A number of free rounds on specific slots, sometimes requiring no extra deposit.
- Loyalty Points: Points that accumulate during gameplay, which may later be exchanged for rewards, event entries, or free spins.
- Other Special Incentives: Seasonal promotions, cashback, or exclusive tournaments.
Associated Deposits
Most of bonuses require depositing for activation. For instance, a 100% deposit match might need you to deposit at least 30 AUD / 20 EUR. Consult individual promotion pages for exact criteria.
Additional Terms
Each bonus has its own specific rules, which supplement these general Terms. If any confusion arises, the promotion’s individual conditions override the clauses here.
Usage Limitations
A bonus offer is restricted to one per:
- Individual person
- Household address
- Telephone number
- Email address
- Personal or shared device (e.g., public library, office computer)
- IP address
If we detect that one user has claimed a particular bonus multiple times through multiple accounts, we may void winnings and close any duplicate accounts.
Discretion and Eligibility
Right to Reject Bonuses
CrownPlay reserves the right to refuse or revoke any bonus at any time. We can also cancel a promotion altogether or blacklist players we believe are abusing the system.
Disputes
Any disputes relating to promotions—such as eligibility, fair play, or wagering calculations—will be resolved at our discretion. Our verdict is conclusive and final.
Excluded Jurisdictions
Players living in or connected with the “Excluded Jurisdictions,” as specified in our Terms and Conditions, are not allowed to claim any promotional offers. If someone from an excluded region participates, we reserve the right to void their winnings.
Additional Promotion Restrictions
Some promotions have further location-based limits. Specifically, residents from Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia cannot participate in any CrownPlay promotions.
Wagering Requirements
This rule defines how many times you must bet the bonus to request a cashout. Commonly, it is a multiplier: for example, a 5x or 40x requirement. A “5x” means you must bet five times the bonus amount (or bonus + deposit, depending on the offer) before those funds become withdrawable.
Detailed Terms
The website or promotional banner will specify if the multiplier is applied to:
- Bonus Amount Only
- Bonus Plus Deposit
- Winnings Derived from the Bonus
Contribution Percentages
Different games have different contributions toward fulfilling the wagering. Below is a table summarizing the standard contribution rates:
| Category | Contribution |
|---|---|
| Slots, Bingo, Scratch Cards, Keno (unless excluded*) | 100% |
| All Live Games | 10% |
| All Table and Card Games (e.g., Blackjack) | 10% |
| Video Poker | 10% |
| Plinko | 10% |
| Jackpot Slots | Not available with bonus funds |
| Slingo Games | Not available with bonus funds |
* Some slots may be excluded or placed in special categories. Always refer to the final promotional text or the game’s info to see if it is fully, partially, or not at all eligible for bonus wagering.
Special Games
Certain titles appear in a “Special Games” category, which might have separate contribution rates:
- 50% Contribution: e.g., Crazy Time, Dream Catcher, Monopoly, or others.
- 10% Contribution: e.g., Double Roll, Spin Strike, Wicket Blast, Plinball, etc.
Check the official “Special Games List” for these and note that any wagers placed on them only fulfill 50% or 10% of your bet’s actual value for wagering.
Excluded and Prohibited Games
Some titles are specifically excluded from bonus use (0% contribution). Others might be fully disallowed for bonus gameplay. For instance, “Jackpot Slots” or “Prohibited Games” are off-limits when you have an active promotion. The “Excluded Games List” is lengthy and updated regularly. If you engage in any prohibited game, we may remove the bonus and confiscate derived winnings.
Wagering Mechanics
Real Money First
When you have a balance, your deposited funds are used before your bonus credits. Only after your real-money balance is consumed will your bets begin deducting from your bonus balance.
Time Limits
Casino bonuses typically must be fully wagered within 10 days of activation, while sports bonuses generally have 30 days. After the deadline, any unfulfilled portion of the bonus and resulting winnings are voided.
Winnings Release
Once the wagering requirement is satisfied, the bonus funds become part of your withdrawable real-money balance. You can then request a payout, subject to any standard withdrawal rules.
No-Deposit Bonuses at CrownPlay
If you receive free spins without making a deposit, the winning limit is set at 120 AUD. Before you request a payout, wager these winnings 40x. This is the standard wagering requirement for any no deposit bonus.
Verification and Audits
Account Checks
Before any withdrawal, your account activity is subject to review. We may examine your betting patterns to ensure that you adhered to all promotional requirements, especially if large sums are involved.
Identity Confirmation
Standard verification processes (KYC) may be triggered. Non-compliance can delay or cancel pending withdrawals.
Purpose of Bonuses: Entertainment
Fun-Focused
Our bonuses aim to enhance your leisure experience. If we identify that you are using a deposit or bonus for minimal-risk or exploitative betting, it violates these Terms.
Fair Use
Any abnormal wagering or systematic patterns to exploit the bonus may lead us to reclaim the promotion and any derived winnings. This includes, but is not limited to, low-risk betting, repeated patterns of switching from zero-weight to high-weight games after large wins, or using external tools to manipulate outcomes.
Bonus Abuse and Prohibited Strategies
Examples of Abuse
You must not:
- Engage in low-risk betting on roulette (covering 24 or more unique numbers out of 37).
- Place large wagers (exceeding 10 AUD / 5 EUR per spin/round) before meeting the wagering requirement.
- Switch from high-risk to low-risk bets purely to expedite wagering after a big win.
- Delay bonus features to complete them after meeting the wagering requirement or using a subsequent deposit.
Consequences
If you engage in such prohibited strategies, we may:
- Void all bonuses on your account.
- Confiscate winnings linked to those promotions.
- Restrict your access to future promotions.
Additional Limitations
Fraud or Manipulation
Any sign of fraudulent gameplay—collusion, stolen payment methods, or tampering with game mechanics—breaches our Terms. We may freeze your account, seize balances, and report activities to relevant authorities.
Collective Ban
If a group of users cooperates to abuse promotions, all such accounts risk closure and forfeiture of funds. We do not tolerate group-based exploitation.
Transparency and Updates
Our promotions are designed to reward genuine engagement. Terms can change over time, and if they do, we’ll post updated versions on our website. You remain responsible for reviewing the bonus rules each time you opt in.
Contact
For any queries or clarifications, feel free to email [email protected]. We appreciate players who respect our rules and strive for fair play.