Skip to content 
Payments – CrownPlay Casino
Payments are an important element of website operation. We try to make payment processing simple for users, and ensure transparency and remain reliable. Use this page to discover the available payment channels and payment processing guidelines.
Accepted Currencies
CrownPlay currently supports the following currencies for both deposits and withdrawals:
- Australian Dollar (AUD)
- Euro (EUR)
You can select your preferred currency upon registration. Should you wish to switch at any point, please note that currency conversions may apply, and you might be prompted to verify your account details again for security purposes.
Deposit Methods and Limits
Below is an overview of deposit methods available at CrownPlay Casino, along with the corresponding minimum and maximum deposit amounts. Unless stated otherwise, funds are credited to your account almost instantly, but you should allow up to two hours in exceptional cases.
| Payment Method | Deposit Range |
|---|---|
| Mastercard | 30 AUD – 3,100 AUD |
| Neosurf | 30 AUD – 7,800 AUD |
| Paysafecard | 30 AUD – 1,500 AUD |
| Skrill | 30 AUD – 7,800 AUD |
| Neteller | 30 AUD – 7,800 AUD |
| Cash2Code | 30 AUD – 1,600 AUD |
| Jeton | 30 AUD – 7,500 AUD |
| MiFinity | 30 AUD – 4,000 AUD |
| USDTether (TRC20) | 35 AUD – 8,500 AUD |
| USDTether (ERC20) | 35 AUD – 8,500 AUD |
| Bitcoin | 45 AUD – 7,800 AUD |
| Ethereum | 35 AUD – 8,500 AUD |
| Litecoin | 30 AUD – 7,800 AUD |
| Ripple | 35 AUD – 8,500 AUD |
| USDCoin | 35 AUD – 8,500 AUD |
| BitCoinCash | 35 AUD – 8,500 AUD |
| DOGE | 30 AUD – 7,800 AUD |
| Cardano | 35 AUD – 8,500 AUD |
Important Notes:
- Some banks or card issuers may apply fees or foreign-exchange charges if your local currency differs from the one selected in your CrownPlay account.
- Certain deposit methods might require account verification or additional measures.
How to Make a Deposit
- Log In to Your Account: Enter your credentials on our website.
- Open the Cashier Section: Navigate to “Deposits” to see all available methods.
- Select Your Preferred Payment Option: Choose from the table above.
- Specify the sum: Make sure it’s higher than the minimum requirement.
- Confirm the Transaction: Most deposits show up instantly or within a couple of minutes.
Common Deposit Issues
- Delayed Deposit: Usually, deposits process instantly, but in rare cases, it can take up to two hours. If your balance remains unchanged after that period, contact Customer Support and have the following details at hand:
- Date and time of your deposit.
- Deposit method used.
- Exact amount deposited.
- Any error messages during the transaction.
- Screenshot confirming that funds have left your payment account.
- Failed Transactions: If a deposit attempt is refused by your card issuer or bank, confirm you have enough funds, that your card is enabled for online gambling, or that your e-wallet is active. For additional help, talk to your financial institution or try an alternate deposit method.
Withdrawal Methods and Limits
CrownPlay Casino offers a variety of withdrawal methods. Processing times can vary, especially if account verification is required or if external factors arise (e.g., technical maintenance at a payment provider).
| Payment Method | Withdrawal Range |
|---|---|
| Bank Transfer | 30 AUD – 7,500 AUD |
| Skrill | 35 AUD – 8,500 AUD |
| Jeton | 30 AUD – 7,500 AUD |
| MiFinity | 30 AUD – 4,000 AUD |
| USDTether (TRC20) | 55 AUD – 8,500 AUD |
| USDTether (ERC20) | 55 AUD – 8,500 AUD |
| Bitcoin | 100 AUD – 7,500 AUD |
| Ethereum | 70 AUD – 8,500 AUD |
| Litecoin | 30 AUD – 7,500 AUD |
| Ripple | 55 AUD – 8,500 AUD |
| USDCoin | 55 AUD – 8,500 AUD |
| BitCoinCash | 35 AUD – 8,500 AUD |
| DOGE | 30 AUD – 7,500 AUD |
| Cardano | 55 AUD – 8,500 AUD |
Important Notes:
- Some withdrawals may prompt additional checks, especially for larger sums.
- If your selected withdrawal method does not match a previous deposit method, further verification might be required.
How to Withdraw Your Funds?
- Open the Payment Page: Click on “Withdraw” option in your account dashboard.
- Select a Method: Choose one you’ve deposited with.
- Enter the Amount: Ensure it fits the limits.
- Confirm and Wait: Our system typically processes withdrawals within a few hours, though external bank processing can take longer.
Common Withdrawal Issues
My Withdrawal Was Canceled. Why?
- Incorrect Payment Details: Even a small typo in your account info can lead to cancellations.
- Payment Provider Maintenance: Occasional maintenance or updates on the provider’s side may cause delays or rejections.
- Failed Verification: If the account is not fully verified, our Finance Department may cancel the withdrawal and request further documents.
If no email regarding cancellation arrived, check your spam folder or contact our support for clarification.
Troubles Requesting a Withdrawal
Before filing a support ticket, make sure:
- Wagering Requirements: All bonus wagering must be met, or your funds might remain locked in your bonus balance.
- Sufficient Cash Balance: Confirm the funds you want to withdraw are not in the bonus portion of your account.
- Withdrawal Limits: Verify that you have not reached your daily, weekly, or monthly payout cap.
If the issue persists, consider these troubleshooting steps:
- Use an Up-to-Date Browser: We recommend the latest version of Google Chrome.
- Clear Cache and Cookies: Old data can sometimes obstruct the cashier page from functioning properly.
- Disable Pop-Up Blockers: Payment confirmations might require secondary windows.
- Try a Different Device: If you’re using mobile, try a desktop or vice versa.
- Wait and Retry: Sometimes network congestion or minor downtime resolves within an hour.
Should all else fail, contact support with details of the error message and any screenshots that might help diagnose the problem. We may propose an alternative method if your chosen one repeatedly fails.
Canceling Your Withdrawal
You can cancel a pending withdrawal as long as it remains in a “pending” or “in process” status. Look for a “Cancel Withdrawal” option under either the Withdrawal tab or your recent transaction list. If you find no direct way to do so, reach out to our team. However, once the withdrawal is approved and processed, we cannot reverse it.
Dedicated Troubleshooting Section
- Deposit Not Showing: If your deposit doesn’t appear within two hours, gather proof of payment (e.g., transaction screenshot, date/time) and contact [email protected].
- Withdrawal Inconsistent: Check your bank or e-wallet statement if the specified amount doesn’t match what you received. Occasionally, currency conversions or provider fees can cause discrepancies.
- Generic Error Messages: Please note the exact wording of any error prompts, plus the device and browser you’re using. Providing these details helps the support team solve your issue faster.
- Repeated Failures: If multiple attempts with multiple methods keep failing, there might be a technical or account-related issue. Our staff can investigate further to see if it’s an account limit, internal system error, or a mismatch in personal details.
CrownPlay Casino prides itself on a payment system that is diverse, secure, and straightforward. Whether you are adding funds to chase a jackpot or withdrawing your winnings, we provide multiple methods designed to accommodate different regional preferences and personal needs.